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Brand new
Freshdesk helps businesses delight their customers effortlessly with intuitive, scalable, and cost-effective customer service software. Solve customer problems faster and provide highly personalized service by proactively anticipating customer needs.
of customers are more loyal to brands that provide a personalized experience
of leaders are more concerned about employee collaboration post-pandemic than before
of customers say that speed, convenience, knowledgeable help, and friendly service are most important to CX
Evolve beyond channel-specific strategies to offer a unified service experience across interactions and devices.
![](https://images.unsplash.com/photo-1547658719-da2b51169166?q=80&w=1528&auto=format&fit=crop&ixlib=rb-4.0.3&ixid=M3wxMjA3fDB8MHxwaG90by1wYWdlfHx8fGVufDB8fHx8fA%3D%3D")
![](https://plus.unsplash.com/premium_photo-1661320832191-8e9866f34bc9?q=80&w=1470&auto=format&fit=crop&ixlib=rb-4.0.3&ixid=M3wxMjA3fDB8MHxwaG90by1wYWdlfHx8fGVufDB8fHx8fA%3D%3D")
Empower your agents with customer context, workflow automations, and intuitive AI to offer stellar customer service.
Offer the same customer service experience, whether your agents handle 100s of tickets today or scale to 10,000 tickets tomorrow
![](https://images.unsplash.com/photo-1522542550221-31fd19575a2d?q=80&w=1470&auto=format&fit=crop&ixlib=rb-4.0.3&ixid=M3wxMjA3fDB8MHxwaG90by1wYWdlfHx8fGVufDB8fHx8fA%3D%3D")
Listen to your customers everywhere by connecting your social accounts
Offer self-service with help widgets and the support portal
Set targets for agent responses to guarantee timely resolutions for customers with SLAs
Enhance your agent workflows with collision detection, automations, and canned responses
Make informed decisions with data from custom reports, live dashboards, and native analytics.
Know your way around Freshdesk
Check out these resources to understand what Freshdesk can do for your business.
Scalable
Freshdesk
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